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What You Agree To When You Use lbajje

Access to lbajje depends on your local law and the eligible regions we serve — read these terms before you open an account or make any deposit via bKash, Nagad or Rocket.

Eligibility by local lawbKash, Nagad, Rocket account rulesAccount access conditionsYour rights and our obligationsContact paths for legal queries
lbajje What You Agree To When You Use lbajje
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, need to raise a dispute or want to request a change to your account data, our support team handles legal queries through the same channels as general account help. Give your registered account details when you write so we can locate your record quickly.

Team online

Live Chat

Open the chat icon inside your account dashboard to reach our team directly. Describe your legal or policy question clearly and include your account reference.

Email Support

Send detailed legal queries or data requests to our support email. Responses address the specific terms section you have raised, not a generic reply.

Account Help Centre

Your account settings panel includes a help section where you can flag disputes, request data access or submit a formal objection for review by our policy team.

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

Your account and the data attached to it are protected through industry-standard SSL encryption. We collect only what is necessary to verify your identity, process payments through bKash, Nagad or Rocket, and maintain transaction records as required. You have the right to request a copy of the data we hold, ask us to correct inaccuracies or request deletion where we have no legal obligation to retain it.

Cookie Policy We use session and analytics cookies to keep your account active and measure page performance. You can manage cookie preferences through your browser settings at any time.
Data Retention Transaction records linked to bKash, Nagad and Rocket deposits are retained for the period required by applicable financial regulations. Account data not tied to transactions can be deleted on request.
Account Security Every login triggers an OTP verification to the mobile number on your account. If you suspect unauthorised access, lock your account immediately from the security settings panel.
Change Requests To update your registered details or request data access, submit the request through live chat or email with your account ID. We aim to action verified requests within a reasonable timeframe.

Legal Terms — Common Questions Answered

The questions below cover what we hear most from accounts in Bangladesh around eligibility, data rights, payment disputes and how our terms apply to local wallet transactions.

We do not make that determination. Whether access is lawful depends on your local law and eligible region. You are responsible for checking before you create an account.

Deposits already credited to your account wallet at the time of suspension are held subject to our terms. Raise a dispute through live chat or email with your transaction reference and account ID.

Yes. Submit a data access request via email or live chat with your registered account details. We will confirm what personal data we hold and how it is used.

Send a deletion request through the support email or live chat. Where we have no legal obligation to retain the data, we process verified deletion requests within a reasonable timeframe.

Yes. All payment methods — including Rocket, bKash and Nagad — are subject to the same account terms the moment a transaction clears into your lbajje wallet.

We notify you through your registered account when material changes are made. Continuing to use the platform after that notice counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.