Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your lbajje account — including how deposits via bKash, Nagad, and Rocket are handled, what conduct is expected, and how access depends on your local law and eligible region.

Account eligibility appliesLocal law determines accessbKash, Nagad, Rocket coveredWallet rules includedSubject to eligible regions
lbajje Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — or if you believe a rule has been applied to your account incorrectly — reach out through the channels below. We aim to respond to terms-related queries with the same priority as payment issues, because your account access matters. Have your registered wallet number ready when you contact us so we can locate your account quickly.

Live Chat Open the chat widget from any page. Use this for urgent queries about account restrictions or wallet disputes tied to these terms.
Email Support Send a detailed message for formal terms questions, documentation requests, or account-closure queries. Include your bKash or Nagad number.
Account Help Page Our account help section covers common terms questions — wallet verification steps, account limits, and how to request a copy of your data.
HOW WE HANDLE THIS

Account Security and Terms Enforcement

Enforcing these terms fairly protects every account on the platform. Here is how we approach the key areas that affect you directly — from how we secure your wallet data to how you can request changes to your account details.

Wallet Data Security

Your bKash, Nagad, and Rocket numbers are stored under encryption. We do not share wallet details with third parties outside what is required to process your transaction.

Account Retention

We retain your account data for the period required by these terms and applicable regulations. You can request a summary of what we hold by contacting support.

Requesting Account Changes

To update your registered wallet, change contact details, or close your account entirely, submit a request via live chat or email. Identity verification is required before changes take effect.

Terms Updates

We may revise these terms when platform rules or payment processes change. Continued use of your account after a posted update counts as acceptance of the revised terms.

Common Questions About These Terms

The questions below cover what account holders most often ask when reading through these terms. If your situation is not covered here, use live chat or email and we will give you a direct answer.

Access and eligibility depend on your local law and your specific region. We cannot confirm whether use is permitted in your location — that is your responsibility to verify before opening an account.

No. Your deposit wallet must be registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in your account being suspended pending review.

Contact our support team immediately via live chat. Genuine errors are reviewed case by case. Providing your wallet number and a clear explanation of what happened speeds up the process considerably.

We post a notice on the platform when terms change. Carrying on using your account after that date means you have accepted the updated version. Check this page periodically for the current rules.

Yes. Send a request through email support with your registered wallet number. We will confirm what account data we hold and the format we can provide it in, subject to our retention policy.

It means the platform is only available where local law permits. We do not operate as a determination of legality in your region — you must satisfy yourself that access is permitted before proceeding.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.